FAQ's
Returns
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund within 14 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Email info@pawsnclawsboutique.store with your order number to receive your return authorization.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Who pays for the return shipping—you or the store?
The buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
If you believe your package was damaged in shipping, we will require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
Does the store offer online exchanges or store credit?
No, there are no exchanges or store credit.
Do you do back orders?
No. We do not do back orders. If an item is out of stock the our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Do you do pre-orders?
Yes, a pre-order is an order placed for an item that hasn't been released or is not currently in stock. They're shipped to the customer once available. Pre-orders allow customers to order products before they are available.
Do you match prices if an item goes on sale after my purchase?
No, we do not match prices if an item goes on sale.
Do you offer Live Chat support?
No, we do not currently offer live cat support
How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list. Contact us at info@pawsnclawsboutique.store or there is a unsubscribe button on all emails sent out.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, We do not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.
Payment Information
We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accepts Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
3. If we are swamped with orders, this may cause a delay in your shipment
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
For more information about how we use cookies, See Our Privacy Policy.
What are your shipping and return policies?
Unlike many other websites that have special rules and lots of fine print, We offers special offer for shipping on orders placed on the website. We also offer free shipping on various events or holiday deals please visit us daily so you don't miss any offer or special deals.